TERMS AND CONDITIONS

ACCEPTANCE

Any order made on www.thesklab.com implies that you are in agreement with the following terms and conditions.

YOUR ORDER

The automatic registration systems are considered proof of purchase, content and date inclusive. The SK Lab will confirm receipt of the Order with a confirmation message to the email entered at the time of purchase. The sale will be considered as finalised once the ordered item(s) have been physically dispatched. The SK Lab has the right to decline or cancel any order from a customer, whether it be in case of non-payment or failure to pay (an order), or in case of a previous dispute with a returning customer, over payment or any other issue that would force us to terminate all dealings with him/her. The customer is fully responsible for the information entered by him/her at the time of purchase. The SK Lab will not be held responsible for what errors made by the customer might entail, such as delays in delivery, delivery to the wrong address, or even failure to deliver. However, if the customer notifies us in time, we will gladly make the necessary changes.

RATE OF EXCHANGE

All prices are in Euros, all tax included, and are subject to the French VAT of 20%. They do not include shipping costs. If you are in a non-Euro zone, your account will be charged in your local currency of an amount equal to the current rate of exchange in place at the time of your order. For any information about price equivalents, please refer to this currency converter.

SHIPPING TIMES AND COSTS

Sewing pattern orders are processed for shipping between two and five business days according to stock. Once processed, delivery times are approximately the following:

  • France: from two to five days. Shipping is free
  • Europe: can take up to ten business days (2 weeks). Shipping costs: Anywhere between 2€ and 8€
  • World: between five and fifteen business days (3 weeks). Shipping costs: Anywhere between 2€ and 10€

The shipping option we chose does not provide tracking for our sewing patterns. If you wish to use the tracking method (France only), this is possible for an additional 5€. Shipping costs are based on the French Postal Services rate for the weight of the package and its destination address. To find your exact shipping costs, just add your desired items to your cart and proceed to payment. The shipping cost will be calculated before your order is completed, so you can see the amount before entering your payment information. If delivery time exceeds 30 business days (6 weeks), the SK Lab commits to either cancel or reimburse your order. Nonetheless, we are not responsible for delays independent of our will, such as unanticipated post office strikes. We trust that, in case of any kind of issue, we can sort it out through intelligent and respectful communication.

RETURNS POLICY

Returns are accepted on unopened, unused items within 30 days of receipt. Returns on used or unsealed items will not be accepted. If your return is a result of an error on our part, we will take full responsibility and handle all costs for the shipping, to us and back to you. Otherwise, shipping is nonrefundable. Refunds are given as store credit that can be used for anything on our site, may it be knitting or sewing.

INTELLECTUAL PROPERTY RIGHTS

All texts, photographs, comments, works, graphics and images featured on www.thesklab.com are subject to copyright and other intellectual property rights under French and foreign laws and international conventions. In conformity with the disposal of the Intellectual property code, private use of the site content is only permitted with the SK Lab’s writtten consent. Therefore you agree not to engage in the use, copying, or distribution of any of the content other than expressly permitted herein. Any replication, whether total or partial of this site is strictly forbidden. All patterns purchased through our website are for personal use only and may not be copied or distributed without express permission granted in writing by the Sewing and Knitting Lab. Items intended for sale that are created using our patterns are not permitted to be sold without establishing a licensing agreement between the maker and the SK Lab. All purchases of patterns through our site constitute understanding and agreement to these terms.

PERSONAL INFORMATION

All personal information concerning you is confidential, and the Sk Lab is scrupulously committed to protecting your privacy. The information we have only serves to process your orders. In conformity with the French law “loi informatique et liberté”, the Sk Lab is sworn never to share any of your personal details with anyone.

DISCLAIMER

The SK Lab takes every precaution to provide the very best digital service, however Internet communications are always susceptible to reduced connection speeds, interception, data corruption and other technological failures. Sk Lab is not responsible for any detrimental reliance you place on this website or its contents. In addition, SK Lab makes no guarantee that any software or servers supplying the website service are free of viruses or other harmful components. The Sk Lab does its best to ensure that all information contained on its website is accurate, however it does not provide any warranties or guarantees as to its completeness, accuracy or suitability for any particular purpose. Furthermore, in the event of any typographical errors or technical inaccuracies, all liability of the Sk Lab is expressly excluded to the fullest extent permitted by applicable law. Neither the SK Lab nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

HYPERLINKS

Parts of this website may include hyperlinks to other websites or Internet resources. The SK Lab selects these websites with care, however it is not responsible for any information contained therein and does not provide any guarantee that the information contained on these sites is up-to-date or accurate.